PizzaPizza operates as an educational platform focused on food plating and presentation techniques. We're located at 1401 Boulevard Talbot, Saguenay, QC G7H 5N6, in the Place du Royaume Food Court. This privacy policy explains how we collect, use, and protect your personal information when you interact with our website and educational services.

We take your privacy seriously. This document outlines our practices in plain language, so you understand exactly what happens with your data. We comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Personal Information You Provide

Information Collected Automatically

When you visit our website, we automatically collect certain technical information to improve your browsing experience and understand how people use our platform.

We use your personal information for legitimate business purposes related to providing culinary education services. Here's what we do with your data:

Educational Services

Your information helps us deliver personalized learning experiences. We use your background and skill level to recommend appropriate courses and provide tailored feedback during your learning journey.

Communication

We send course updates, schedule changes, and educational content that matches your interests. You can opt out of promotional emails anytime, though we'll still need to send essential course-related communications.

Platform Improvement

Anonymous usage data helps us understand which parts of our platform work well and which need improvement. This data is aggregated and cannot be traced back to individual users.

We keep your information private and only share it in specific, limited circumstances:

Service Providers

We work with trusted companies that help us operate our platform. These include payment processors, email service providers, and web hosting companies. All service providers sign agreements requiring them to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by Canadian law, court order, or government regulation. We'll notify you about such requests unless prohibited by law.

Business Transfers

If our company is acquired or merged, your information may be transferred to the new owner. We'll notify you before this happens and explain how the new privacy policy might affect you.

How to Exercise Your Rights

Contact us at support@pizza-pizza.top or call +15145234380 to make any of these requests. We'll respond within 30 days and may ask you to verify your identity to protect your information from unauthorized access.

We implement multiple layers of security to protect your personal information from unauthorized access, alteration, or destruction.

Technical Safeguards

Our website uses SSL encryption to protect data transmission. All personal information is stored on secure servers with restricted access. We regularly update our security systems and conduct vulnerability assessments.

Access Controls

Only authorized staff members can access personal information, and only when necessary for their job duties. All employees sign confidentiality agreements and receive privacy training.

Data Backups

We maintain secure backups of your data to prevent loss from technical failures. These backups are encrypted and stored in secure locations with the same protection standards as our primary systems.

We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by law.

Active Accounts

Information for active student accounts is retained while you're enrolled in courses and for two years after your last activity to allow for re-enrollment and continued access to course materials.

Inactive Accounts

If you haven't used our services for three years, we'll send reminders before deleting your account and associated personal information. You can request earlier deletion at any time.

Legal Requirements

Some information must be kept longer due to accounting, tax, or legal requirements. This includes payment records and signed agreements, which we retain for seven years as required by Canadian business law.

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our platform.

Essential Cookies

These cookies are necessary for basic website functionality, including maintaining your login session and remembering your preferences. You can't opt out of these cookies without affecting how the site works.

Analytics Cookies

We use Google Analytics to understand which content is most helpful and how people navigate our website. This information is anonymized and helps us improve the platform for everyone.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block cookies, though this may affect website functionality. You can also opt out of Google Analytics tracking through their opt-out browser add-on.

We use carefully selected third-party services to operate our platform. Each has their own privacy policy governing how they handle your data.

Payment Processing

Course payments are processed through Stripe and PayPal, both of which meet strict security standards. We don't store your complete payment card information on our servers.

Email Communications

We use Mailchimp for sending newsletters and course updates. You can unsubscribe from marketing emails through the link in any message or by contacting us directly.

Website Hosting

Our website is hosted on servers located in Canada, ensuring your data stays within Canadian jurisdiction and privacy law protection.

Our services are designed for adults interested in culinary education. We don't knowingly collect personal information from children under 13. If you're between 13 and 18, you'll need parental consent to create an account and enroll in courses.

If we discover we've collected information from a child under 13 without proper consent, we'll delete it immediately. Parents can contact us to review, update, or delete their child's information.

We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

Minor updates, such as clarifications or contact information changes, will be posted here with an updated date. We encourage you to review this policy periodically to stay informed about how we protect your information.